PAA East Education Classes

October 2019
8-23 NALP (National Apartment Leasing Professional) Designation Course
8: Bringing In New Residents: Be Prepared
8: Marketing and Maintaining Your Community
10: Why Your Competition Matters
10: The Sales Process and Building Relationships
9: Webinar Wednesday: Information Overload
15: Legal Responsibilities in Property Management
16-17: Basic Appliance Maintenance and Repair
16: Webinar Wednesday: Mastering Maintenance: What Maintenance Teams Need to Know About Fair Housing
17: Teleforum: Don't Worry...Be Happy... Be Stress-Free
18: Basic Appliance Repair
22-23: OSHA 10 Construction Safety Certification
22: Relevant Laws and How to Apply Them
23: Effectively Meeting the Needs of Current Residents
23: How to Conduct a Market Survey
23: Webinar Wednesday: Mastering the Leap to Management: Skills for New Team Leaders, Supervisors and Managers
24: Resident Experience in the Apartment Industry 
24: Financial Management in the Apartment Industry

November 2019
1: Supplier Success
5-6 Basic Plumbing Maintenance and Repair
6: Webinar Wednesday: Secure the Appointment: Telephone Techniques That Sell
12: Philly's New Lead Law: What It Means For You!
12-13: Basic HVAC Maintenance and Repair
14: Teleforum:  How to Create a Memorable Property Tour and Get The Lease!
14: CAM Test Prep
20: Webinar Wednesday: The Manager's Role in Employee Engagement - 20 Simple Ways to Motivate and Reward
20: How to Choose the Right Supplier
20: OSHA Inspections: Would You Be Prepared if OSHA Knocked on Your Door?

December 2019 
4: Webinar Wednesday: Critical Lessons for the Office Team to Avoid Maintenance Misfires
5: ADA Lawsuits: Are You Facing Legal Exposure for your Website or Property?
​11: Webinar Wednesday: Avoiding Biases and Stereotypes in a Diverse Workplace
12: Fair Housing and Beyond (Drexel Hill)