PAA East Education Classes

August 2019
7: Webinar Wednesday: From Difficult Employees to Irate Residents, How Emotional Intelligence Can Defuse Office
    Explosions
14: Webinar Wednesday: Mastering Maintenance: Understanding Your Building's Exterior - The First Line of Defense for Your Property
22: Teleforum:  And You Thought Closing Was Easy?? Overcome Any Objection -Now!
28: Webinar Wednesday: Fair Housing Ain't Fair - It's EQUAL! 2019 Edition

September 2019
CAM SLAM Credential (Certified Apartment Manager) September-October
CAMT Credential (Certificate for Apartment Maintenance Technicians) September-November
(CAS Credential (Certified Apartment Supplier)
5: The Eviction Process: The Law and Reality
5: All About Marketing: Tips, Tricks and Ideas
6: Financial Boot Camp
10-11  Basic Electrical Maintenance and Repair
11: Webinar Wednesday: Say YES to the Address
12: Risk Management in the Apartment Industry
17: Marketing in the Apartment Industry
18: Basic Interior and Exterior Repair
19: Teleforum: How to Develop a Leasing Sales Regroup Meeting   
19: Fair Housing and Beyond  (King of Prussia)
24: Property Maintenance in Property Management
25: Apartment Industry Essentials
25: Human Resources in Property Management
25: Webinar Wednesday: Do You Speak Manager?
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October 2019
8-23 NALP (National Apartment Leasing Professional) Designation Course
8: Bringing In New Residents: Be Prepared
8: Marketing and Maintaining Your Community
10: Why Your Competition Matters
10: The Sales Process and Building Relationships
9: Webinar Wednesday: Information Overload
15: Legal Responsibilities in Property Management
16-17: Basic Appliance Maintenance and Repair
16: Webinar Wednesday: Mastering Maintenance: What Maintenance Teams Need to Know About Fair Housing
17: Teleforum: Don't Worry...Be Happy... Be Stress-Free
18: Basic Appliance Repair
22-23: OSHA 10 Construction Safety Certification
22: Relevant Laws and How to Apply Them
23: Effectively Meeting the Needs of Current Residents
23: How to Conduct a Market Survey
23: Webinar Wednesday: Mastering the Leap to Management: Skills for New Team Leaders, Supervisors and Managers
24: Resident Experience in the Apartment Industry 
24: Financial Management in the Apartment Industry

November 2019
1: Supplier Success
5-6 Basic Plumbing Maintenance and Repair
6: Webinar Wednesday: Secure the Appointment: Telephone Techniques That Sell
12-13: Basic HVAC Maintenance and Repair
14: Teleforum:  How to Create a Memorable Property Tour and Get The Lease!
14: CAM Test Prep
20: Webinar Wednesday: The Manager's Role in Employee Engagement - 20 Simple Ways to Motivate and Reward
20: How to Choose the Right Supplier
20: OSHA Inspections: Would You Be Prepared if OSHA Knocked on Your Door?

December 2019 
4: Webinar Wednesday: Critical Lessons for the Office Team to Avoid Maintenance Misfires
5: ADA Lawsuits: Are You Facing Legal Exposure for your Website or Property?
​11: Webinar Wednesday: Avoiding Biases and Stereotypes in a Diverse Workplace
12: Fair Housing and Beyond (Drexel Hill)