PAA East Education Classes

January 2019
January-March CAM   (Certified Apartment Manager)
January-March CAS   (Certified Apartment Supplier)
January-April CAMT  (Certificate for Apartment Maintenance Technicians)
6: Financial Boot Camp 
9: Webinar Wednesday: Toni Blake's "Wings of Positive Change:" 12 Powerful Human Habits for Successful Property
    Management
9-10:  CAMT Electric Maintenance and Repair
11: Financial Boot Camp
18: Joint Real Estate Luncheon 
16: Webinar Wednesday: Adding to Your Bottom Line Through Smart Energy Efficient Solutions
17: CAM/CAS Industry/Essentials/Financial Management
17: Teleforum: Want to be a SuperStar in 2019? (20 New Professional Success Tips in 60 Minutes)
23: CAM Marketing
23: Webinar Wednesday: Powerhouse Round of Marketing Ideas
​24: CAM/CAS: Resident Experience
24: CAM: Property Maintenance
​25: PAA East Credential Luncheon

February 2019
6: CAM/CAS Legal Responsibilities
6: Webinar Wednesday: Re-Creating The Customer Experience
7: CAM/CAS Risk Management
12: Appliance Troubleshooting
13: HVAC Basics
13-14 CAMT Appliance Maintenance and Repair
20: Webinar Wednesday: Blueprint of Success: Ten Powerful Principles of Highly Successful People
20: CAM Human Resources ​
21: Teleforum:  Creating and Leading a Vision in Your Community
21 Fair Housing and Beyond 

March 2019
5: CAM/CAS Financial Review  
5: CAM Test Prep
​6-7:  CAMT Plumbing
6: Webinar Wednesday: Mastering Maintenance: Gas Leaks, Fires Floods and Active Shooter Situations - Creating an
    Emergency Response Plan for Onsite Personnel and Supervisors
12: Retention: It's Up to You!
13: Webinar Wednesday: Day 1 Disaster Stories: 7 Biggest Mistakes You Make when Welcoming a New Team Member
13: Black Water Losses & Mold Remediation  
14: CAS/Supplier Success 
20: CAMT Interior/Exterior Maintenance and Repair
21: Teleforum: Improve Telephone Skills Through Powerful Questioning and Active Listening 
27: Webinar Wednesday: 10 Best Hacks from 30 Years in Sales and Marketing

April 2019
5: Advanced Leasing
4,9,16,17, May 7: NALP (National Apartment Leasing Professional) Credential Program)
4: Bringing In New Residents: Be Prepared
4: Marketing and Maintaining Your Community
9: Why Your Competition Matters 
9: The Sales Process and Building Relationships
10-11 CAMT HVAC  Maintenance and Repair
17: Webinar Wednesday: Between a Rock and a Hard Place: Fair Housing Questions with Challenging Answers
18: Teleforum:  High-Tech vs High Touch-Win the Resident Experience Battle
16: Relevant Laws and How to Apply Them
17: Effectively Meeting the Needs of Current Residents
​23-24: OSHA 10 Certification
24: Webinar Wednesday: Service FAIL - What to Do When Service Goes Bad

​May 2019
8: Webinar Wednesday: 100% Follow-Up Everyone, Every Time
8: Active Shooter 101
​9: Advanced Plumbing
11: 608 Universal Certification
14-30 CAPS Full Program
14: For Multi-Site Supervisors: Client Services & Stakeholders Relations
15: Webinar Wednesday: Hide the Cell Phone! Re-Learning to Communicate in the Mobile Device Age
16: For Multi-Site Supervisors: Investment Management
16: Teleforum: Successful Leasing & Renewing Is All About Building Relationships  
21: For Multi-Site Supervisors: Improving Asset Performance
22: For Multi-Site Supervisors: Asset Evaluation
22: Webinar Wednesday: Mastering Maintenance: It's Better to Prepare and Prevent; Than to Repair and Repent
30: For Multi-Site Supervisors: Talent Development
30: For Multi-Site Supervisors: Contemporary Issues in Multifamily Housing
June 2019
5: Webinar Wednesday: Renewing Our Vows of Commitment for Customers for Life!
12: Effective Bed Bug Management
13: Hiring and Firing without Headaches
18: EPA Lead Dust Sampling Refresher Course​
19:  EPA Lead Dust Sampling Technician Course
19: Webinar Wednesday: WHAT'S YOUR SPECIAL? Managing the Concession Obsession
20: Fair Housing and Beyond (Exton)
20: Teleforum:  Your Maintenance Teams: The Front Line of Resident Retention!

July 2019
9: How to Develop a Workplace Safety Committee
10: Webinar Wednesday: Next Person Up! The Essentials of Building Your Organization's Bench Strength
11: 608 Certification
16: Start the Show: Leasing Using a Theater Approach
18: Fair Housing and Beyond  (Easton)
​18: Teleforum: You've Just Been Promoted to Property Manager... Now What??
24: Webinar Wednesday: Once Upon of Time: Selling Through Story Telling
​
August 2019
7: Webinar Wednesday: From Difficult Employees to Irate Residents, How Emotional Intelligence Can Defuse Office
    Explosions
14: Webinar Wednesday: Mastering Maintenance: Understanding Your Building's Exterior - The First Line of Defense for Your Property
22: Teleforum:  And You Thought Closing Was Easy?? Overcome Any Objection -Now!
28: Webinar Wednesday: Fair Housing Ain't Fair - It's EQUAL! 2019 Edition

September 2019
CAM SLAM  (Certified Apartment Manager) September-October
CAMT (Certificate for Apartment Maintenance Technicians) September-November
5: The Eviction Process: The Law and Reality
5: All About Marketing: Tips, Tricks and Ideas
10-11  Basic Electrical Maintenance and Repair
11: Webinar Wednesday: Say YES to the Address
12: Risk Management in the Apartment Industry
17: Marketing in the Apartment Industry
18: Basic Interior and Exterior Repair
19: Teleforum: How to Develop a Leasing Sales Regroup Meeting   
19: Fair Housing and Beyond  (King of Prussia)
24: Property Maintenance in Property Management
25: Webinar Wednesday: Do You Speak Manager?

October 2019
8-23 NALP (National Apartment Leasing Professional) 
8: Bringing In New Residents: Be Prepared
8: Marketing and Maintaining Your Community
10: Why Your Competition Matters
10: The Sales Process and Building Relationships
9: Webinar Wednesday: Information Overload
15: Legal Responsibilities in Property Management
16-17: Basic Appliance Maintenance and Repair
16: Webinar Wednesday: Mastering Maintenance: What Maintenance Teams Need to Know About Fair Housing
17: Teleforum: Don't Worry...Be Happy... Be Stress-Free
22: Relevant Laws and How to Apply Them
23: Effectively Meeting the Needs of Current Residents
23: How to do a Market Survey
23: Webinar Wednesday: Mastering the Leap to Management: Skills for New Team Leaders, Supervisors and Managers
24: Resident Experience in the Apartment Industry 
24: Financial Management in the Apartment Industry
​25: Apartment Industry Essentials
25: Human Resources in Property Management
November 2019
5-6 Basic Plumbing Maintenance and Repair
6: Webinar Wednesday: Secure the Appointment: Telephone Techniques That Sell
12-13: Basic HVAC Maintenance and Repair
14: Teleforum:  How to Create a Memorable Property Tour and Get The Lease!
14: CAM Test Prep
20: Webinar Wednesday: The Manager's Role in Employee Engagement - 20 Simple Ways to Motivate and Reward

December 2019 
4: Webinar Wednesday: Critical Lessons for the Office Team to Avoid Maintenance Misfires
​11: Webinar Wednesday: Avoiding Biases and Stereotypes in a Diverse Workplace
12: Fair Housing and Beyond (Drexel Hill)